Order FAQ
Shopping in our store is a breeze. Adding items to your cart is simple.You can carefully review every detail of your order, and when it's timeto pay, our secure checkout process allows you to enter your paymentinformation with ease and confidence.
Regarding this incorrect address, please first share the correctaddress with us. We will verify your order status to confirm ifmodifications are possible.
If your order is not shipped yet, we can update the address foryOu ASAP
"lf your package has already been shipped, we are unable tomodify the address, as logistics providers do not accept changesafter dispatch. We recommend keeping track of your package'sstatus and contacting the logistics provider directly to see if theycan accommodate your request.
If you've purchased the incorrect product, please first sharethe correct product details with us. We will verify your order status toconfirm if modifications are possible.
lf your order has not yet been shipped, we can modify the productimmediately.
If your product has already been shipped, changes cannot bemade at this stage. We sincerely appreciate your understanding.
We do support order cancellations. When requesting acancellation, please share your reason so we can improve ourservice.Our cancellation policy is as follows:
Within 12 hours of ordering (if the package has not beendispatched): Full refund with no transaction fee.
After 12 hours of ordering(if the package has not beendispatched): Cancellation is still possible, but we will take 10%transaction fee.
If your order has already been shipped: Cancellation is no longeravailable.Once the package is in transit, it becomes difficult tointercept and halt the delivery process.
For promo codes, here's how you can obtain them:
Check our store homepage first: Most ongoing promotions anddiscount codes are listed there. You can directly access them.For orders over $500: Feel free to contact our customer supportteam-they can provide exclusive bulk-purchase discounts ortailored promo codes for larger transactions.
You can reach us via email, phone, or live chat for assistance withyour order.
Normally, after you place an order, the system will automatically sendan order confirmation email to the email address you provided duringthe checkout process. lf you haven't received it, please first double-check whether the email address you entered is correct. Also, it'spossible that the email might have been filtered into your spam orjunk mail folder, so please check those folders as well.
If you still can't find the relevant email information after these checks.you can contact our customer service. We will be able to assist you inverifying the status of your order.
No problem! lf you can't find the answer you're looking for, our teamis here to help.Simply reach out to us at gzcg2008@hotmail.com, and we'llget back to you as soon as possible. Your satisfaction is our priorityso don't hesitate to ask-we're happy to assist!