Politique de remboursement
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at gzcg2008@hotmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at gzcg2008@hotmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at gzcg2008@hotmail.com.
Refund policy
20-Day Hassle-Free Quality Returns
We are committed to providing top-quality products and a seamless shopping experience. If you encounter any quality issues with your purchase, we will promptly address the problem to ensure your satisfaction.
Thank you for choosing our products! To guarantee a smooth and enjoyable shopping experience, please review the following return policy carefully before making a purchase:
Shipping and Logistics Time
Orders are processed within 1-3 business days. Delivery time typically takes 7-15 business days, depending on factors such as distance, weather, or other uncontrollable circumstances.
Return Policy
- Returns are only accepted for items with quality-related issues (e.g., damaged products, functional defects).
- No returns or exchanges will be processed for non-quality-related reasons, such as incorrect size selection, color variation, or change of personal preference.
Return Conditions
Return requests must be submitted within 7 days of receiving the product. For assistance or further clarification, please contact us within 20 days of order receipt at gzcg2008@hotmail.com.
Return Process
- Contact Us: Within 20 days of receiving your order, email us at hatkebi@hotmail.com. Please include pictures of the defective or incorrect item along with a detailed explanation of the issue.
- Approval: We will review your request within 2-3 business days and provide further instructions if approved.
- Shipping: After approval, please return the product to the designated address. Ensure proper packaging to avoid damage during transit.
- Return Shipping Fees: We will cover shipping fees for returns due to quality-related issues. For other reasons, the customer is responsible for the return shipping cost.
- Review Before Purchase: To avoid inconvenience, we kindly recommend checking product details (e.g., size, color, functionality) carefully before placing an order.
We appreciate your understanding and support. If you have any questions, feel free to contact our customer service team at any time!
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e-mail：gzcg2008@hotmail.com